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Why should I consider business etiquette training?

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Supreme Court Justice Clarence Thomas said, "Good manners will open doors that the best education cannot." Regardless of whether this is a good trend or not, it seems to be increasingly the case in corporate America. In one survey of more than 20,000 people, sixty-eight percent named rudeness as the reason they did not repeat business with a service or company. Customers, co-workers, and superiors alike will likely avoid a worker who displays consistent rudeness even if the worker has the best qualifications and expertise imaginable.

The magazine West Virginia Executive reported that studies show that thirty percent of management's time is spent on repeating instructions or resolving conflict caused by poor business etiquette. That adds up to a huge loss in productivity and profits. A 1997 study by Manchester Partners International reported that forty percent of new management hires fail. The number one reason for that failure? An inability to build good inter-office relationships.

While some of the problems in business etiquette stem from purposeful rudeness, a large percentage is largely the result of ignorance of the correct business etiquette. Peggy Post, the great-granddaughter-in-law of the etiquette expert Emily Post and an author herself, argues that much of the time people don't realize they are being rude, or simply haven't learned correct professionalism. That is where business etiquette training comes in.

Business etiquette training can improve productivity, and thus benefit the company's bottom line. At the same time, it can improve morale within the workplace and improve the reputation of the company with consumers - all of which makes for a stronger business.

Next Page: What workplace etiquette standards should be included in training?

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