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What workplace etiquette standards should be included in training?
Home » Training » Business Etiquette Training » What workplace etiquette standards should be included in training?Business etiquette training comes from a foundation of common-sense courtesy. Smile. Make eye contact. Don�t raise your voice. Say please and thank you. Don�t interrupt. Dress professionally. All those things we teach our children can be put into practice at the job site.
Business etiquette also governs interactions in the workplace, so business etiquette training should cover these areas as well.
� Customers and guests - Ask customers how you can best serve them. Treat them as important individuals rather than just one of a thousand problems to be solved or sales to be made.
� Co-workers - Ask for help on a project rather than demanding or expecting it. Give credit to everyone involved on a successful project. When there are team failures, shoulder blame yourself when appropriate rather than blaming a peer. Be courteous of others' offices and take care of common areas.
� New employees - Remember what it feel like to be a new employee, and make yourself available to answer questions the new hire might have. Invite them to lunch or offer to show them how to use office technology.
� Superiors - Show your superiors the respect they deserve. If their expectations are unrealistic or will not be met, give them advance notice so that they can readjust their plans.
Business etiquette training can help give employees confidence and comfort in all these interactions in the workplace.
An increasingly important subject of business etiquette is in the area of phone and e-mail communication. Many companies have a policy of phone and e-mail usage, and training should cover these guidelines. As a basic rule, employees should be courteous when using phone and e-mail and should respond as soon as reasonably possible to phone and e-mail messages they have received.
A University of North Carolina study found that fifty-two percent of people who experience rude behavior at work lose work time worrying. Another twenty-two percent decrease their work effort and twelve percent actually quit their jobs. Business etiquette training, therefore, could save your company substantial amounts of money and employees.
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