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What is business etiquette training?

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Former British Prime Minister Benjamin Disraeli said, �Cleanliness and order are not matters of instinct; they are matters of education, and like most great things, you must cultivate a taste for them.� Business etiquette training is an attempt to do this�to educate and cultivate habits of professionalism in employees.

Business etiquette includes a wide range of actions and areas, such as:

� Business dress

� Handshakes, greetings, and introductions

� Social interactions such as dinners and golf outings

� Meeting structure and format

� Written, verbal, and non-verbal communication in the workplace

� Treatment of common areas and personal offices

� Customer interaction

� Interview format

� Cultural awareness and sensitivity in a foreign country

A survey by Eticon, Inc., found that eighty percent of respondents believed rudeness was increasing in the workplace. Business etiquette training is one of the ways businesses are seeking to reverse that trend.

According to the Wall Street Journal, an increasing amount of companies perform some sort of business etiquette training. These companies are attempting to equip employees with courtesy and professionalism skills for use in nearly every aspect of their jobs.

Next Page: Why should I consider business etiquette training?

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