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Business Communications - How does active listening play into good communication?
Home » Training » Business Communications » Business Communications - How does active listening play into good communication?When you’re listening to a person speak, are you really hearing what they’re saying—or are you just waiting for a break in the conversation to put your two cents worth in? Active listening means really hearing the other person, taking time to process what he or she is saying and retain the message. To improve your active listening, try:
· Listening with a purpose. If you’re listening to gain information, such as directions, to solve problems, to share interest in an event or idea, or to see how another person feels, you’ll be more invested in the conversation. Try to repeat back what the person is saying, at least in your head, to help you focus on the conversation.
· Using nonverbal cues. Nod your head, smile, make eye contact, and gesture to show the other person that you’re listening. Having someone else look in your eyes is a sure way to keep you focused. It’s hard to drift when you’re being watched for a reaction.
· Summarize. To make sure you understand—and heard—the main point of the conversation, repeat back what you understood the person to be saying. Ask whether you heard the person correctly. This simple tip will help ward off costly and frustrating miscommunications.
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