A gift card is often purchased by one party and used by another, who presents it as full or partial payment for a future purchase. When presented, purchase price is deducted from the prepaid amount on the card. This second contact offers the merchant the opportunity to build relationships with new customers, thus building the customer base.
For the merchant, gift cards are a safer alternative to paper gift certificates because they are more difficult to reproduce. And since gift cards aren’t activated until purchased, they are less likely to be used fraudulently. Stores often allow customers to receive any unused portion of a paper gift certificate in cash, but because gift cards can be retained and used again, the unused portion of the value remains on the card, encouraging future purchases.
The merchant benefits from offering gift cards because they require very little floor space for display, and once purchased, act as a type of interest-free loan, for which the merchant pays very little in up front costs.
The advertising value of a gift card should also be considered. When a gift card is opened in front of guests, every person in the group is positively influenced toward that establishment. The card shows the giver’s endorsement of a business, saying, “I think you’ll like this restaurant or store.”
When gift cards are donated to non-profit organizations for a specific event, those organizations can then raffle, auction or award those cards to event participants. When this happens, the company receives more advertising plus this brings new customers into their establishment.