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What is Process Control?

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Over the past few decades it has become increasingly common for businesses to implement product quality control systems. Regardless of the type of product or service the company chooses to offer, those products or services are repeatedly subjected to testing in order to ensure that an acceptable level of quality is consistently realized. It is hoped that such product/service testing will increase profitability due to increased customer satisfaction. In general, however, quality control includes only the establishment of standards for the products or services themselves, while the actual methods used for the creation of those goods or services remain unexamined – hence the need for the development of a system for the creation, monitoring and assessment of the processes that create the finished products of a business.

Originally, engineers developed process control methodology as a means of monitoring processes used in engineering projects. Processes were monitored, variables noted, and reengineering methods created in order to identify flaws and reduce variation among products. Whether or not they’re aware of it, all business owners also use certain processes in order to create goods or provide services. Process control in business applications thus involves the identification of those processes used by a business in their standard work projects. After the specific processes for each business task are identified, process control systems help businesses create guidelines for future processes that, ideally, aid employees in their efforts to create valued goods and services.

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