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What can the company do to reduce Workplace Conflict?

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Management plays an important role in helping manage workplace conflict. This doesn't mean all supervisors or managers need to be involved in every conflict. Actually, the point is more about teaching employees the skills they need to work through conflict on their own�leaving you to do more important things. Here's how you can help:

Teach employees simple mediation techniques.

Simple mediation techniques enable employees to resolve conflicts themselves. Send employees to a conflict resolution seminar, invite speakers to speak at your office on the topic, conduct staff meetings to discuss common conflicts and resolution techniques: anything that helps them learn what causes conflict and how to work through it on their own.

Teach good communication skills.

Clear, kind, and respectful communication is key to working through conflict. Does your team have the skills needed to do this? If not, get them help! The money spent on training materials or seminars will be well worth the benefit of increased productivity, enhanced morale, and lowered frustration in your company.

Practice problem-solving skills.

Try role-playing common conflict scenarios. Let your employees practice communication skills and mediation techniques in a low-pressure situation, so they�ll be more comfortable when a problem really does arise.

Focus on the problem, not the attitude.

Help employees understand the need to work through conflicts without making the situation personal. Address the issue, not the personality behind it.

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