Neither. And both. In many circles, it is expected that there are two types of leaders—the nice guys and the tough guys. The leaders who motivate by encouragement and rewards and the leaders who motivate by challenges and threats. This is basically a carrot and stick philosophy. In reality, however, a good leader is both the nice guy and the tough guy. He will be the encourager and the challenger.
A leader must care about those around them and encourage them to do their best. In large part, it is the leader’s job to keep company morale high. People work hard for leaders they enjoy working for. Notre Dame football coach Knute Rockne’s “Win one for the Gipper” would have little power if his players didn’t care for him in the least. The best leaders care about the people they are leading.
At the same time, however, a leader has to be tough at times. Sometimes a leader needs to use his authority and needs to discipline. The general who does not discipline his troops will soon have a mutiny on his hands. Sometimes the complacency of a company needs to be challenged and employees need to be woken up. It is the leader’s job to do this.
In many families, the mother plays the role of the tender and supportive parent while Dad provides the tough love and the discipline. A leader, however, attempts to fill both of these roles. Certainly, it will be difficult, but employees and companies need both at times, and a wise leader can discern when (and how) to provide.