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How can VoIP benefit my business?

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Depending upon the size of your business, you may realize several benefits from the utilization of VoIP technology. Particularly if you’re a small business owner, VoIP may offer you options you couldn’t afford otherwise. As an example, consider that most mid-sized or larger businesses use a private branch exchange (PBX) in order to reduce their phone costs and organize their phone system. The PBX is a telephone switch that limits the number of necessary phone lines within a business and also provides businesses with services such as forwarding and extension dialing. However, small businesses often can’t afford the PBX systems that offer those types of call services. Consequently, many VoIP providers offer “hosted” solutions as part of their VoIP business package. All of the features of a PBX are available to a smaller business without the necessity of purchasing a PBX system. Moreover, VoIP saves businesses of all sizes a great deal of money on long distance charges.

If you own a medium-sized or large business, you may already possess a PBX, but it’s still possible for your business to benefit significantly from VoIP. As opposed to a hosted solution, most businesses that already have a PBX choose instead to install a VoIP phone system within the office(s) itself. Potential benefits include:

• System integration: If you possess both a PBX system and an intra-office computer network, a VoIP phone system can allow your business to combine those two systems and improve efficiency.

• Reduced expense: This may prove especially noticeable if you operate offices which are remote from one another, or if your employees travel frequently and are required to make a number of costly calls while on the road. A VoIP system can grant your various offices status as one network, so that calls between the various offices take place within one system. Additionally, on-the-road employees who possess a VoIP phone can connect to that network from anywhere in the world.

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