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What is proper Conference Call etiquette?

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A conference call adds some new dynamics to the field of business etiquette. A conference call can feel like a casual phone conversation, but in general, you should treat it as if it were a business meeting and behave accordingly. In other words, when in doubt, be courteous, and use standard office etiquette. In addition, though, consider some of these conference call-specific tips:

Make sure you know how to use the technology: Don�t get caught muting your best contributions, or placing your worst moments on the speakerphone. Make sure you know when you are on and off speakerphone, as well as how to use any additional features that the conference call host might employ.
Introduce yourself: In reservationless conferencing, you will be buzzed into a conference call, and the other participants will know that someone joined the call, but they won�t know who until you say your name. In addition, in many conference calls, the other participants won�t recognize your voice, so it�s a good idea to say your name again before you speak.
Be quiet: One of the most problematic aspects of a conference call is background noise. Whether it is paper shuffling, chewing noises, or other individuals in the background, excessive background noise exudes a very unprofessional appearance. In addition, try to avoid calling into a conference call using a cell phone, as cell phones pick up a lot of background noise. The best idea is simply to be in your office with your door closed.

If you regularly hold conference calls with the same people, the format will likely grow more casual, but until then, it is a good idea to err on the conservative side of conference call etiquette.

Next Page: What details do I need to consider if I am the host of a Conference Call?

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