A staffing service, also known as a temp agency, is the go-between that connects a company and a short-term employee. The employer contacts the staffing service with a request for a certain type of employee, and the staffing service goes through its pool of potential employees and contacts one with the job offer.
The jobs offered by staffing services are based strictly what employers’ actual needs, so they could be any type of position and last anywhere from one day to one year. In many cases, a company hires temporary employees to fill personnel gaps caused by maternity leave, unexpected departures, or sicknesses. At other times, a company needs extra help during a busy time of the year.
Staffing services contact and provide employees on all levels. While entry-level employees are among the most common users of staffing services (more than forty percent of new employees use staffing services), all levels of employees use staffing services to look for temporary work.
According to the American Staffing Association, more than ninety percent of American companies use staffing services. Staffing services are not a short-term solution for these companies, but rather a permanent aspect of human resource strategy. Likewise, employees may use a staffing service not only to fill the gaps in a career, but as a key stepping-stone in a career.