Employee Retention is the act of proactively working to keep your employees just that—your employees. It’s estimated that 55 percent of employees plan to quit or often think of quitting at any given time, according to a survey conducted by Sibson & Company. And employees who quit end up costing you big bucks, in terms of:
lost productivity
flagging employee morale
frustrated customers who have to keep switching contacts at your company
the costs incurred for exit interviews
administrative functions related to termination
separation/severance pay
any increase in unemployment compensation.
Then there’s the costs incurred in finding a replacement. The cost of replacing an employee is about 30 percent of that employee’s salary. And if more than half of your employees quit each year, as the Sibson & Company suggests, that’s a staggering cost! Here’s what you may have to pay for to find a new employee:
attracting applicants
entrance interviews
testing
travel/moving expenses
pre-employment administrative expenses
medical exams
acquisition and dissemination of information.
All told, you see that employee retention is big business. And whatever you spend to keep your employees—assuming they are ones you want to keep—will be well worth it if you don’t have to pay the above-mentioned costs.