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Do exit interviews have a place in Employee Retention?

Home » Human Resources » Employee Retention » Do exit interviews have a place in Employee Retention?

You�ve more than likely heard that adage, �What gets measured gets managed.� And what better way to manage your employees than to interview those who choose to leave your company? While working for you, employees may hesitate to tell you what they really think or feel. But once they�ve given their two weeks� notice, they�re much more likely to tell you how it really is. And it�s up to you to listen carefully; read between the lines, ask questions, analyze their comments, look into their claims. What employees tell you during exit interviews may be the saving grace for better employee retention at your company. Your goal is to get information that will help you make your company more attractive to future employees.

Here are a few sample questions to ask, whether you choose to conduct your exit interview in person, in person using an outside interviewer, in writing, or online:

� What did you like about your work?

� What did you like least?

� What could we have been done differently to make this a better place to work?

� Were the pay and benefits fair?

� Were the hours reasonable?

While the answers to these questions alone probably won�t tell you everything you need, if you listen hard enough you�ll likely hear the point your departing employee is trying to get across.

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