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What factors does the Employee Satisfaction Survey cover?

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Employee satisfaction encompasses many things. For example, an employee might be really happy with her co-workers, immediate manager, and feel rewarded in the work she does, but at the same time she�s overburdened by the workload and feels unreasonable demands from senior management. Another worker may love the high pay he earns and the public recognition of a job well done, but feel disgruntled by the attitude of his manager, uncomfortable working conditions, and overly long hours required of him.

An employee satisfaction survey, when created thoughtfully and administered carefully, should be able to give you a better overall picture of your employees� happiness in the job. A good survey will help you understand employees� overall job satisfaction, and their satisfaction with each of the following factors on an individual basis:

Pay

Benefits

Promotions/career advancement

Management

Teamwork

Relationships with co-workers

Communication

Personnel policies

Training

Productivity

Physical working conditions

Job stress

Knowing the overall satisfaction of your employees is important, because that helps you understand high turnover rates or low morale. But knowing individual job satisfaction areas give you more guidance in where to put your improvement efforts. If one area continually places high, you know that you�re doing something right�and can evaluate it to see what it is that you�re doing well. Then, armed with that information, you can tackle the areas that aren�t scoring so high. Hopefully after a year or so of improvements in these areas, your employee satisfaction scores will improve.

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